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ESOL Customer Service
Course Summary
Code: A14DF41G
Starting: Tuesday 14 May 2024
Location: Hyde Park House
Duration: 4 sessions over 4 week(s)
Time: 09:30 - first lesson is 02:00hrs
Cost: Free
Description
Learn the basics of Customer Service and expand your understand of key words and phrases that would be used. This course is designed for English for Speakers of Other Languages (ESOL) learners.
Who is this course for?
Learners who are over 19 years of age, who have been resident in the EU for a minimum of 3 years. This course is for English for Speakers of Other Langauges (ESOL) learners who wish to develop their skills and understanding of customer service.
Before you enrol on this course
Please follow the link or speak to our learning advisors who can support you to enrol on 01752 660713.
https://forms.office.com/r/SRfrXUy6Vb
Entry requirements
There are no formal entry requirements for this course. Howver, basic knowledge and understanding of English is required.
How do I enrol?
The quickest way to enrol is online at www.oncoursesouthwest.co.uk, simply create an account and select enrol now. Alternatively, if you have any questions, please call our friendly customer service team on 01752 660713.
Course Aims
This four week course is perfect to learn basic English that will be used in Customer Service. A range of topics will be coved including how to have every day conversations that would assist with working in a customer service job. This course is suitable for beginners in English.
How will the course be delivered?
You will be working with your tutor and other learners face-to-face.
Will I need to study or practise outside the classroom?
It is always good to practise your skills, your tutor may encourage home research.
How will I know I am making progress?
Your tutor will set objectives for the session and give feedback on how you are progressing. You will agree personal targets as part of your Individual Learning Plan (ILP), and you will review your targets at the start and end of the session.
What will I need for the course?
Please bring a pen and notepad.
Progression
Look out for information regarding follow-on courses.
Learning Advisors will be happy to provide you with information of what progression is available. Visit our website at www.oncoursesouthwest.co.uk or contact us on 01752 660713 to make an appointment.
Career Opportunities
Customer service in retail or business administration.
Please note:
By continuing you confirm that you have read and accept the Terms and Conditions
To speak to our advisers about this course please contact 01752 660713 and quote course code
A14DF41G