1. How can I contact you?
You can call our friendly Customer Services team on 01752 660713 or email us at email@example.com
2. How do I search for a course?
You can search by subject area if you select one of the options in the Available Subjects section of the search criteria
Alternatively, you can enter the course title or code in the Course search
box and select
Search or press the carriage return key on your keyboard.
The Venue, Day and Time selection options allow you to limit your course search results to the Venue and/or Day-Time of your choice.
Select the Available checkbox to see courses that you can enrol for online.
If you leave all the search options blank, then you will be shown all our courses.
3. How old do I need to be to enrol on one of the courses?
On Course South West are an adult education provider and our funding requires that our learners are 19 years or older on the first day of the academic year which starts on September 1st. If you are in doubt or are younger but would like to discuss learning with us, then contact us using the information in 1. above
4. Why can I only enrol for some of the courses online?
It is important that people choose the course that is right for them and we have lots of options available for our Qualification and Vocational courses. Where there might be other options or a discussion with a Learning Adviser will help us identify the right course for you or if you qualify for funding, we would like you to contact us before you enrol.
5. Is funding available for courses?
Many of the courses offered on this website and in our brochures, are funded and the prices shown are the amount that the learner is required to pay.
Some courses can be provided at concessionary/reduced prices for learners who are in receipt of qualifying benefits. Please see Our Terms and Conditions to find out if you might qualify for these concessions. You cannot claim concessionary prices online you must bring proof of status to our learning hub at Hyde Park House, Mutley Plain, Plymouth PL4 6LF and enrol in person.
Please be aware we cannot refund the difference if you pay the full price online and then request the reduced rate.
To be eligible for our funded courses a person must be legally resident in the UK/EU or EEA for three years prior to the beginning of the course, or you must be a refugee who has been resident in the UK since the granting of refugee status, or an asylum seeker with 6 months residency.
6. Can I make payment for more than one enrolment at the same time?
Unfortunately, we are unable to process multiple enrolments online. Each enrolment has to be processed individually. We apologise for any inconvenience this may cause.
7. What happens if I need to withdraw from a course?
In the unlikely event you need to withdraw from a course then please contact our Customer Services team on 01752 660713 or email us at firstname.lastname@example.org. Please see our Terms and Conditions for information regarding withdrawals and related charges.
8. How do I claim any outstanding On Course Points credits?
We cannot administer remaining On Course Points online, please do not enrol online, contact our Customer Services team on 01752 660713 or email us at email@example.com, who can help you enrol and claim any remaining points.
9. What should I do if I forget my Password?
It is not unusual to lose your Password or forget you already have an account registered to your email address!
Anyone who has registered on one of our courses in the past, may already have an account setup. You can reset your Password by selecting the Sign In option from the Your Account menu, there you will find a Reset Password link. You will be required to submit your Surname and Email Address. Where a valid account is found to exist, for the information submitted, a Reset link will be sent to your Email address.
Please check your Spam filters, Junk or Clutter folders if a mail is not received. Should you remain unable to log in then please call us on 01752 660713 or email:firstname.lastname@example.org
Academic Year 2018-2019
To be read in conjunction with the Course Information Sheet prior to
Welcome to On Course South West
We hope that you will choose to study with us. However, before you enrol on the course of your choice, please read the following information in conjunction with the Course and Venue/Map Information.
Should you have any questions please do not hesitate to contact us.
If your course code starts with an A, a concessionary fee is available for persons receiving the following benefits: Job Seeker's Allowance; Employment Support Allowance; Universal Credit and Working Tax Credit (both with household income under £16,010); Housing Benefit; Income Support; Pension Credit or Council Tax Benefit.
If your course code starts with F or T, a concessionary fee is available for persons unemployed and receiving the following benefits: Job Seeker's Allowance; Employment Support Allowance and Universal Credit (both work related only) enrolling on a full Level 2 aged 19-23 (meeting criteria requirements) or you earn less than £15,736p.a. Other concessions are available for learners enrolling on courses where the code starts with F or T - please discuss with a Learning Adviser.
For a list of eligible benefits and evidence, please contact us
We regret we are unable to accept under 19s on any of our courses under these terms and conditions, due to Skills Funding Agency funding restrictions. You need to be 19 before 1 September 2018 to enrol. This means you will have been born on or before 31 August 1999.
If you are under 19 years of age and would like to enquire about your eligibility to enrol on an adult learning course, please contact us at the address below.
Postal enrolment address
On Course South West, Hyde Park House, Mutley Plain Plymouth PL4 6LF
Telephone: 01752 660713 Email: email@example.com
An enrolment (place on a course) is for the person who is identified on the enrolment form, or whose personal details are given at the time the enrolment is taken. The enrolment (place on a course) is not transferable to another person.
The responsibility for payment of the FULL course fee (either full fee or concessionary fee) remains your responsibility even if your status changes.
Therefore, if you are paying for part of your course using our payment plan system, you are still liable for any fees proven to be outstanding against your payment plan agreement.
Explanation of Fees
If your course is advertised showing a material fee, you will be expected to pay this when you enrol -please see your course information sheet for details.
Payment of Fees
Places on courses cannot be reserved without payment, proof of benefit or self-declaration form (if applicable), or a letter from your employer confirming that they will pay the total course fees.
There are a number of ways that you can pay for your course:
Online - using a debit or credit card.
- in person only at Hyde Park House, Mutley Plain, Plymouth, PL4 6LF
with your fully completed and signed enrolment form and proof of benefit or self-declaration, if applicable.
By Cheque or Postal Order - either in person at Hyde Park House, Mutley Plain, Plymouth, PL4 6LF or by post to the same address. If posting, please ensure you complete and sign the enrolment form. If you are claiming a concessionary course fee, please also attach a copy of your proof of benefit or self-declaration form. Please make the cheque or postal order payable to On Course South West.
By Debit/Credit Card - either in person at Hyde Park House, Mutley Plain, Plymouth, PL4 6LF, or by telephoning 01752 660713 and providing your card details along with the full details of the course you want to enrol on (including course code). We will need to speak to the cardholder when we process the payment. You can only enrol by telephone if you are paying the FULL course fee and have received an enrolment pack; we will complete the enrolment for you whilst you are on the telephone.
By Payment Plan - while our courses offer excellent value for money, we are aware that for some of our learners it would be most helpful to be able to spread the payments. For that reason, and for personal enrolments there is a payment banding system available to make payment for individual courses easier.
All agreed instalments will be managed by Direct Debit method and will incur an additional administration fee of 1% or £5, whichever is greater. Keeping up to date with payments to On Course South West is a necessary part of your enrolment. Failure to do so may affect your credit score.
On Course South West may withhold any certificates if there is an
If your employer is paying for your course - we require a letter from your employer on their company headed paper, with your enrolment form, stating that they will pay the total fee for the course. We will then arrange for an invoice to be sent. The employer will not be eligible for any reduced fee (concession), or have the option to pay using our payment plan system.
Information regarding your attendance and achievement may be disclosed to your employer at their request.
Please be aware that should you withdraw from a course you or your employer will still be liable for the full cost of the course.
Non-payment of invoice/s may be passed to our solicitors if necessary. You do need to be aware that non-payment of invoice may affect your financial credit rating.
Refund of Fees
Refunds are not generally given.
However, fees may be refundable, on application, in specific circumstances:
Before the course starts:
After the course has started:
What You Can Expect from On Course South West CIC
As a learner with On Course South West, you can expect:
What On Course South West CIC Expects from You
Limitation of Liability
The Learner Registration Service
The information you supply is used by the Education and Skills Funding Agency, an executive agency of the Department for Education (DfE), to issue you with a Unique Learner Number (ULN) and to create your Personal Learning Record (PLR), as part of the functions of the DfE. For more information about how your information is processed, and to access your Personal Learning Record, please refer to https://www.gov.uk/government/publications/lrs-privacy-notices
ESFA Privacy Notice
As part of your enrolment process, as a Training provider we are obligated to ensure all learners have seen this privacy notice:
How We Use Your Personal Information
This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA. Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.
Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.
The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.
Further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit:
Course - means the course(s), programme(s) that the learner has identified on the enrolment form that they wish to study.
Fees - include tuition and where relevant, examination, registration and materials fees. Exam, registration and material fees are non-refundable in most circumstances (see Refund of Fees).
Learner - means the person whose application for enrolment has been accepted by the Company.
The Company - refers to all of the providers that are supported via a subcontract of Plymouth City Council or On Course South West. This includes:
The Mount Batten Centre
The Shekinah Mission
North Prospect Community Learning Ltd
Open Doors International Language School