1. How can I contact you?
You can call our friendly Customer Services team on 01752 660713 or email us at info@oncoursesouthwest.co.uk
2. How do I search for a course?
You can search by subject area if you select one of the options in the Available Subjects section of the search criteria
Alternatively, you can enter the course title or code in the Course search
box and select Search
or press the carriage return key on your keyboard.
The Venue, Day and Time selection options allow you to limit your course search results to the Venue and/or Day-Time of your choice.
Select the Available checkbox to see courses that you can enrol for online.
If you leave all the search options blank, then you will be shown all our courses.
3. How old do I need to be to enrol on one of the courses?
On Course South West are an adult education provider and our funding requires that our learners are 19 years or older on the first day of the academic year which starts on September 1st. If you are in doubt or are younger but would like to discuss learning with us, then contact us using the information in 1. above
4. Why can I only enrol for some of the courses online?
It is important that people choose the course that is right for them and we have lots of options available for our Qualification and Vocational courses. Where there might be other options or a discussion with a Learning Adviser will help us identify the right course for you or if you qualify for funding, we would like you to contact us before you enrol.
5. Is funding available for courses?
Many of the courses offered on this website and in our brochures, are funded and the prices shown are the amount that the learner is required to pay.
Some courses can be provided at concessionary/reduced prices for learners who are in receipt of qualifying benefits. Please see Our Terms and Conditions to find out if you might qualify for these concessions. You cannot claim concessionary prices online you must bring proof of status to our learning hub at Hyde Park House, Mutley Plain, Plymouth PL4 6LF and enrol in person.
Please be aware we cannot refund the difference if you pay the full price online and then request the reduced rate.
To be eligible for our funded courses a person must be legally resident in the UK/EU or EEA for three years prior to the beginning of the course, or you must be a refugee who has been resident in the UK since the granting of refugee status, or an asylum seeker with 6 months residency.
6. Can I make payment for more than one enrolment at the same time?
Unfortunately, we are unable to process multiple enrolments online. Each enrolment has to be processed individually. We apologise for any inconvenience this may cause.
7. What happens if I need to withdraw from a course?
In the unlikely event you need to withdraw from a course then please contact our Customer Services team on 01752 660713 or email us at info@oncoursesouthwest.co.uk. Please see our Terms and Conditions for information regarding withdrawals and related charges.
8. How do I claim any outstanding On Course Points credits?
We cannot administer remaining On Course Points online, please do not enrol online, contact our Customer Services team on 01752 660713 or email us at info@oncoursesouthwest.co.uk, who can help you enrol and claim any remaining points.
9. What should I do if I forget my Password?
It is not unusual to lose your Password or forget you already have an account registered to your email address!
Anyone who has registered on one of our courses in the past, may already have an account setup. You can reset your Password by selecting the Sign In option from the Your Account menu, there you will find a Reset Password link. You will be required to submit your Surname and Email Address. Where a valid account is found to exist, for the information submitted, a Reset link will be sent to your Email address.
Please check your Spam filters, Junk or Clutter folders if a mail is not received. Should you remain unable to log in then please call us on 01752 660713 or email:info@oncoursesouthwest.co.uk
ON COURSE SOUTH WEST PCC (10005126)
ENROLMENT TERMS AND CONDITIONS KEY FACTS 2019-2020
To be read in conjunction with the Course Information Sheet prior to enrolment. Full Enrolment Terms and Conditions are available either on our website or by request.
We regret we are unable to accept under 19s on any of our courses under these Terms and Conditions, due to Education and Skills Funding Agency funding restrictions. You need to be 19 before 1 September 2019 to enrol. This means you will have been born on or before 31 August 2000.
Your fee paying status (full course fee or concessionary fee) on the first day of the course remains with you for the duration of that course even if your financial status changes. Therefore, if you are paying for part of your course using our payment plan system, you are still liable for any fees proven to be outstanding against your payment plan.
An enrolment (place on a course) is not transferable to another person.
Payment of Fees
Places on courses cannot be reserved without payment, proof of benefit or self-declaration form (if applicable), or a letter from your employer confirming that they will pay the total course fees.
Online - using a debit or credit card.
By Cash– in person only at Hyde Park House, Mutley Plain, Plymouth, PL4 6LF with your fully completed and signed enrolment form and proof of benefit or self-declaration, if applicable.
By Cheque or Postal Order– either in person at Hyde Park House, Mutley Plain, Plymouth, PL4 6LF
or by post to the same address. If you are claiming a concessionary course fee, please also attach a copy of your proof of benefit or self-declaration form.
Please make the cheque or postal order payable to Plymouth City Council.
By Debit/Credit Card– either in person at Hyde Park House, Mutley Plain, Plymouth, PL4 6LF, or by telephoning 01752 660713, having previously received an enrolment pack. We will complete the enrolment form for you whilst on the telephone. We will need to speak to the cardholder when we process the payment. If you are claiming a concessionary course fee, you can only enrol by telephone if a copy of your proof of benefit has been seen beforehand.
By Payment Plan– while our courses offer excellent value for money, we are aware that for some of our learners it would be helpful to be able to spread the payments. For that reason, and for personal enrolments there is a payment banding system available to make payment for individual courses easier.
All agreed instalments will be managed by Direct Debit method and will incur an additional administration fee of 1% or £5 whichever is greater. Keeping up to date with payments to On Course South West is a necessary part of your enrolment. Failure to do so may affect your credit score.
On Course South West may withhold any certificates if there is an outstanding debt.
If your employer is paying for your course - we require a letter from your employer on their company headed paper, with your enrolment form stating that they will pay the total fee for the course. We will arrange for an invoice to be sent. The employer will not be eligible for any concessionary fees or have the option to pay by instalment.
Please be aware that should you withdraw from a course, you or your employer will be still liable for the full cost of the course.
Reduced and Concessionary Fees
If your course code starts with an A, a reduced fee is available for persons receiving Job Seeker’s Allowance, Employment Support Allowance, Universal Credit and Working Tax Credit (both with household income under £16,010), Housing Benefit, Income Support, Pension Credit or Council Tax Benefit.
If your course code starts with F, a reduced fee is available for persons unemployed and receiving Job Seeker’s Allowance, Employment Support Allowance, Universal Credit, (both work-related only), enrolling on a full Level 2 aged 19-23 (meeting criteria requirements) or you earn less than £16,009.50p.a.
Other concessions are available for learners enrolling on courses where the code starts with F – please discuss with a Learning Adviser.
Concessionary fees do not apply if your chosen course has a code that starts with D.
To pay a reduced/concessionary course fee you will need to provide evidence that you are entitled to it.
Evidence provided must confirm receipt of benefit at the time of enrolment or start of the course. It must indicate the recipient’s name, the type of benefit claimed and the period the benefit claim covers (dependants not automatically eligible for full fee concession). Without evidence you will need to pay the full cost.
Some courses do not have reductions/concessions.
Refunds
Refunds are not generally given. However, when a course does not start and is cancelled by On Course south West a full refund will be granted.
There are specific circumstances where partial or full refunds can be made. See our Full Terms and Conditions 2019-20 for details. When issued, these refunds are subject to an administration charge.
Please note: fees will only be refunded to the person who paid. Fees will be refunded by cheque if you pay by cash or cheque.
Material costs
For some courses you may need to buy books and/or other materials. This should be shown on the course information sheet. Please do not buy any materials before the course begins as refunds will not be given if it does not run.
The Learner Registration Service
The information you supply is used by the Learning Records Service (LRS). The LRS issues Unique Learner Numbers (ULN) and creates Personal Learning records across England, Wales and Northern Ireland, and is operated by the Education and Skills Funding Agency, an executive agency of the Department for Education (DfE). For more information about how your information is processed, and to access your Personal Learning Record, please refer to:
https://www.gov.uk/government/publications/lrs-privacy-notices
Address: On Course South West, Hyde Park House, Mutley Plain, Plymouth, PL4 6LF
Telephone: 01752 660713 Email: info@oncoursesouthwest.co.uk
Website: https://www.oncoursesouthwest.co.uk
ESFA Privacy Notice
How We Use Your Personal Information
This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations.
For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA. Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.
Your information may be used for education, training, employment and well-being related purposes, including for research. The DfE and the English European Social Fund (ESF) Managing Authority (or agents acting on their behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.
Your information may also be shared with other third parties for the above purposes, but only where the law allows it and the sharing is in compliance with data protection legislation.
Further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit:
https://www.gov.uk/government/publications/esfa-privacy-notice