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Award in Customer Service Level 1  

 

Visual of the course

Course Summary

Code: FE15E41B  

Starting: Thursday 24 October 2024 

Location: Central Library  

Duration: 2 sessions over 1 week(s)

Time: 09:30 - first lesson is 06:00hrs

Cost: Full Fee £83 Concession £0  

Course Information Sheet

Description

Master the fundamentals of customer service in just 2 days! This Level 1 Award course equips you with the skills to excel in customer interactions, build relationships, and leave a lasting positive impression. Through interactive learning activities, discussions, and practical exercises, you'll gain a solid foundation in communication techniques, complaint resolution, and exceeding customer expectations. Ideal for beginners or those looking to refresh their skills. This course is a steppingstone to a variety of customer service careers and can be followed by Level 2 training and apprenticeships. Enroll today and launch your customer service journey  

Before you enrol.
View the course info sheet via the link above for further information regarding the course, what you will learn, objectives and possible progression or career pathways. Alternatively, our team of Learning Advisors will be happy to provide you with information and discuss courses you may be interested in. Visit our website at www.oncoursesouthwest.co.uk or contact us on 01752 660713 to make an appointment.

How do I enrol?
To apply for this course please go online at www.oncoursesouthwest.co.uk and simply click on the 'How to Enrol' button and complete the Enrolment Form. Once completed one of our customer service team will be in touch. You will be invited to undertake an initial assessment to ascertain your levels of English and maths prior to entry on this course of study. In you have any questions, please call our friendly Learning Advisors on 01752 660713.

How will the course be delivered?
This is a practical course, and the sessions will include tutor-led demonstrations, learner-led group activities, instruction and repetition. These will form part of the delivery together with one-to-one support as required.

Will I need to practise outside the classroom?
You will be encouraged to review your notes between lessons to ensure maximum benefit from your course. It is always useful to practise your skills between sessions. Your tutor may encourage home learning, or independent research.

How will I know I'm making progress?
During the first session, your tutor will discuss your goals and current level in relation to the course. Based on this assessment, you will agree individual targets which you will record in your individual learning plan (ILP). You and your tutor will review your targets regularly to ensure that you are making progress; these will be written in your individual learning plan.

What will I need?
Please bring a notepad, and pen to each session. You may wish to bring a file for any handouts. A laptop with internet access is required for completion of coursework and home learning outside of the classroom.

Please Note:
Most courses attract a subsidy from the Education and Skills Funding Agency and can be used to match funding for ESF. It is a requirement of the ESFA that you complete various forms at different stages of your course, further information is available on request. Courses are subject to a minimum number of enrolments and could be cancelled if recruitment is low. In some cases, an alternative class at a different location may be offered. Room numbers are subject to change - please check when you arrive at the venue.

Location

Central Library  
Taylor Maxwell House  
167-171 Armada Way
Plymouth  
Devon PL1 1HZ

Full Venue Details 

 

 


By continuing you confirm that you have read and accept the Terms and Conditions

To speak to our advisers about this course please contact 01752 660713 and quote course code
FE15E41B