If you cannot find the course you are looking for please visit https://www.oncoursesouthwest.co.uk/contact and you can either call, email or submit an enquiry.
'Enrol Now' option only - If you do not have an account you will have to register first and then return to your selected course to enrol. Use the 'Your Account' button to create your account.
https://www.termsevolution.co.uk/how-to-book-a-course
NCFE Level 2 Certificate in Customer Service for Health and Social Care Settings
Course Summary
Code: F01DV99A
Starting: Flexible
Location: Online E-Assessor
Cost: Free
Course Information Sheet
Description
The objectives of this qualification are to help learners:
* develop an awareness of customer service in health and social care;
* understand how to communicate effectively in a health and social care setting;
* understand the needs of customers who access health and social care services;
* understand teamwork in health and social care settings.
This accredited e-Learning course is just one of our collection of training courses that lets you develop new skills geared around you and your life. You can choose how, when and where to study, while we make sure you get all the support and guidance you need to succeed. Programmes are delivered online or with pre-arranged support.
You need never worry about missing a class again!
For more information, and to register your interest please contact us.
Who is this course for?
This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings.
Entry requirements
You must be over 19 with a minimum of Entry 3 in English.
How do I enrol?
To apply for this course online at www.oncoursesouthwest.co.uk and simply click on the 'How to Enrol' button and complete the Enrolment Form and one of our customer service team will be in touch or call to speak to one of our friendly Learning Advisors on 01752 660713. You will be invited to undertake an initial assessment to ascertain your levels of English and maths prior to entry on this course of study.
Course aims
The aim of this course is to provide the learner with an opportunity to study a range of areas within customer services, from communication, customer’s needs, and teamwork.
*Preparing to deliver customer service in health and social care settings.
*Understand the specific needs of customers accessing health and social care services.
*Teamwork in health and social care settings.
*Effective communication for health and social care
Qualification
NCFE Level 2 Certificate in Customer Service for Health and Social Care Settings.
To be awarded the Level 2 Certificate in Customer Service for Health and Social Care Settings, learners are required to successfully complete 4 mandatory units and is internally assessed.
How will the course be delivered?
All courses are exclusively delivered via an online learning, self-study programme.
What will I need to bring?
You will need use of a desktop or laptop computer with access to the internet.
Will I need to study or practise outide the classroom?
Your study pattern is self-managed, but a commitment of 2 - 3 hours per week is suggested to enable successful completion of the course within the timescale of 20 weeks.
How will I know I am progressing?
You will receive regular feedback from an assessor following completion and submission of individual units You will also receive weekly updates of progress as well as any outstanding items.
Progression
Learners who achieve this qualification could progress to:
* Level 2 Certificate in Common Health Conditions;
* Level 2 Certificate in Awareness of Mental Health Problems;
* Level 2 Certificate in Understanding Working in the Health Sector;
* Level 2 Certificate in Preparing to Work in Adult Social Care;
* Level 2 Certificate in Working in the Health Sector.
Career opportunities
This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.
Our Learning Advisors will be happy to provide you with information on career opportunities and will be able to help you make a plan of action to achieve this.
Please note
Most courses attract a subsidy from the Education and Skills Funding Agency (ESFA).
It is a requirement of the ESFA that you complete various forms at different stages of your course, further information is available on request. Courses are subject to a minimum number of enrolments and could be cancelled if recruitment is low. In some cases, an alternative class at a different location may be offered.
Terms and conditions are available at https://www.oncoursesouthwest.co.uk/learner-information/essential-information-for-every-learner
By continuing you confirm that you have read and accept the Terms and Conditions
To speak to our advisers about this course please contact 01752 660713 and quote course code
F01DV99A