1. How can I contact you?
You can call our friendly Customer Services team on 01752 660713 or email us
2. How do I search for a course?
You can search by subject area if you select one of the options in the
Available Subjects section of the search criteria
Alternatively, you can enter the course title or code in the Course search
box and select Search or press the carriage return key on your keyboard.
The Venue, Day and Time selection options allow you to limit your course
search results to the Venue and/or Day-Time of your choice.
Select the Available checkbox to see courses that you can enrol for online.
If you leave all the search options blank, then you will be shown all our
3. How old do I need to be to enrol on one of the courses?
On Course South West are an adult education provider and our funding requires
that our learners are 19 years or older on the first day of the academic year
which starts on September 1st. If you are in doubt or are younger but would like
to discuss learning with us, then contact us using the information in 1. above
4. Why can I only enrol for some of the courses online?
It is important that people choose the course that is right for them and we
have lots of options available for our Qualification and Vocational courses.
Where there might be other options or a discussion with a Learning Adviser will
help us identify the right course for you or if you qualify for funding, we
would like you to contact us before you enrol.
5. Is funding available for courses?
Many of the courses offered on this website and in our brochures, are funded
and the prices shown are the amount that the learner is required to pay.
Some courses can be provided at concessionary/reduced prices for learners who
are in receipt of qualifying benefits. Please see Our Terms and Conditions to
find out if you might qualify for these concessions. You cannot claim
concessionary prices online you must bring proof of status to our learning hub
at Hyde Park House, Mutley Plain, Plymouth PL4 6LF and enrol in person.
Please be aware we cannot refund the difference if you pay the full price online and then request the reduced rate.
To be eligible for our funded courses a person must be legally resident in
the UK/EU or EEA for three years prior to the beginning of the course, or you must be
a refugee who has been resident in the UK since the granting of refugee status,
or an asylum seeker with 6 months residency.
6. Can I make payment for more than one enrolment at the same time?
Unfortunately, we are unable to process multiple enrolments online. Each
enrolment has to be processed individually. We apologise for any inconvenience
this may cause.
7. What happens if I need to withdraw from a course?
In the unlikely event you need to withdraw from a course then please contact our Customer Services team on 01752 660713 or email us at email@example.com. Please see our Terms and Conditions for information regarding withdrawals and related charges.
8. How do I claim any outstanding On Course Points credits?
We cannot administer remaining On Course Points online, please do not enrol online, contact our Customer Services team on 01752 660713 or email us at firstname.lastname@example.org, who can help you enrol and claim any remaining points.
9. What should I do if I forget my Password?
It is not unusual to lose your Password or forget you already have an account registered to your email address!
Anyone who has registered on one of our courses in the past, may already have an account setup. You can reset your Password by selecting the Sign In option from the Your Account menu, there you will find a Reset Password link. You will be required to submit your Surname and Email Address. Where a valid account is found to exist, for the information submitted, a Reset link will be sent to your Email address.
Please check your Spam filters, Junk or Clutter folders if a mail is not received. Should you remain unable to log in then please call us on 01752 660713 or email:email@example.com
ENROLMENT TERMS AND CONDITIONS KEY FACTS 2021-22
To be read in conjunction with
the Course Information Sheet prior to enrolment.
Full Enrolment Terms and Conditions are available either on our website
or by request.
regret we are unable to accept under 19s on any of our courses under these Terms
and Conditions, due to Education and Skills Funding Agency funding restrictions.
You need to be 19 before 1 September 2021 to enrol. This means you will
have been born on or before 31 August 2002.
fee paying status (full course fee or concessionary fee) on the first day of the
course remains with you for the duration of that course even if your financial
status changes. Therefore, if you
are paying for part of your course using our payment plan system, you are still
liable for any fees proven to be outstanding against your payment plan.
enrolment (place on a course) is not transferable to another person.
Payment of Fees
Places on courses cannot be
reserved without payment, proof of benefit or self-declaration form (if
applicable), or a letter from your employer confirming that they will pay the
total course fees.
Online - using a debit or credit card.
By Cash – in person only at
Hyde Park House, Mutley Plain, Plymouth, PL4 6LF
with your fully completed and signed enrolment form and proof of benefit
or self-declaration, if applicable.
Cheque or Postal Order – either in person at
Hyde Park House, Mutley Plain, Plymouth, PL4 6LF
or by post to the same address. If you are claiming a
concessionary course fee, please also attach a copy of your proof of benefit or
Please make the cheque or postal
order payable to Plymouth City Council.
Debit/Credit Card – either in person at
Hyde Park House, Mutley Plain, Plymouth, PL4 6LF, or by telephoning
01752 660713, having previously received an enrolment pack.
We will complete the enrolment form for you whilst on the telephone. We
will need to speak to the cardholder when we process the payment.
If you are claiming a concessionary course fee, you can only
enrol by telephone if a copy of your
proof of benefit has been seen beforehand.
By Payment Plan –
while our courses offer excellent value for money, we are aware that for some of
our learners it would be helpful to be able to spread the payments. For that
reason, and for personal enrolments there is a payment banding system available
to make payment for individual courses easier.
– individual courses with a fee of less than £250, and
under 15 weeks duration, to be paid in full on enrolment.
– individual courses with a fee between £200.00 and £500.00, and
over 15 weeks duration, require 25%
of the total course fee to be paid on enrolment. The remaining balance to be
paid in 3 equal instalments once your course has started.
– individual courses with a fee between £501.00 and £1,000 require 25% of the
total course fee to be paid on enrolment. The remaining balance to be paid in 8
equal instalments once your course has started.
– courses costing over £1,000 will require a credit check, please contact us on
01752 660713 to discuss your options.
All agreed instalments will be managed by Direct Debit method and will
incur an additional administration fee of 1% or £5 whichever is greater. Keeping
up to date with payments to On Course South West is a necessary part of your
enrolment. Failure to do so may affect your credit score.
On Course South West may withhold any certificates if there is an
If your employer is paying for your course - we require a letter
from your employer on their company headed paper, with your enrolment form
stating that they will pay the total fee for the course.
We will arrange for an invoice to be sent.
The employer will not be eligible for any concessionary fees or have the
option to pay by instalment.
Please be aware that should you withdraw from a course, you or your employer
will be still liable for the full cost of the course.
If your course code starts with F,
a reduced fee is available for persons unemployed and receiving Job Seeker’s
Allowance, Employment Support Allowance, Universal Credit, (both work-related
only), enrolling on a full Level 2 aged 19-23 (meeting criteria requirements) or
you earn less than £17,374.00p.a.
Other concessions are available for learners enrolling on
courses where the code starts with F – please discuss with a Learning Adviser.
To pay a reduced/concessionary course fee you will need to
provide evidence that you are entitled to it.
Evidence provided must confirm
receipt of benefit at the time of enrolment or start of the course.
It must indicate the recipient’s name, the type of benefit claimed and
the period the benefit claim covers (dependants not automatically eligible for
full fee concession). Without
evidence you will need to pay the full cost.
Some courses do not have reductions/concessions.
Refunds are not generally given.
However, when a course does not start and
is cancelled by On Course south West a full refund will be granted.
There are specific circumstances where
partial or full refunds can be made. See our Full Terms and Conditions 2021-22
for details. When issued, these refunds are subject to an administration charge.
Please note: fees will only be refunded to
the person who paid. Fees will be
refunded by cheque if you pay by cash or cheque.
For some courses you may need to buy books
and/or other materials. This should be shown on the course information sheet.
Please do not buy any materials before the course begins as refunds will not be
given if it does not run.
Learner Registration Service
The information you supply is used
by the Learning Records Service (LRS). The LRS issues Unique Learner Numbers
(ULN) and creates Personal Learning records across England, Wales and Northern
Ireland, and is operated by the Education and Skills Funding Agency, an
executive agency of the Department for Education (DfE). For more information
about how your information is processed, and to access your Personal Learning
Record, please refer to:
Address: On Course South West, Hyde Park House, Mutley Plain,
Plymouth, PL4 6LF
Telephone: 01752 660713
ESFA Privacy Notice
Education & Skills Funding
The Education and Skills Funding
Agency (ESFA) is an executive agency of the Department for Education (DfE).
is accountable for funding for the education and training sector,
providing assurance that public funds are properly spent, achieves value for
money for the tax payer and delivers the policies and priorities set by the
Secretary of State
regulates academies, further education and sixth-form colleges, and
training providers, intervening where there is risk of failure or where there is
evidence of mismanagement of public funds
delivers major projects and operates key services in the education
and skills sector, such as the National Careers Service, the National
Apprenticeship Service and the Learning Records Service
This privacy notice explains how we use (process) any personal data
you give to us, or any that we may collect about you.
This notice is layered. So, if you wish, you can easily select the
reason we process your personal information and see what we do with it.
For the purposes of relevant data protection legislation, the DfE is the data controller for
personal data processed by ESFA.
If you would like:
more information about how we process your personal data or your
data protection rights
to make a request about your information – for example to request a
copy of your information or to ask for your information to be changed
to contact our Data Protection Officer
You can contact us in the following ways:
using our secure online contact form or in
Data Protection Officer
Ministerial and Public Communications Division
Department for Education
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