Academic Year 2018-2019
To be read in conjunction with the Course Information Sheet prior to
enrolment.
Welcome to On Course South West
We hope
that you will choose to study with us. However, before you enrol on the course
of your choice, please read the following information in conjunction with the
Course and Venue/Map Information.
Should you have any questions
please do not hesitate to contact us.
Concessionary Fees
If your course code starts with an A, a concessionary fee
is available for persons receiving the following benefits: Job Seeker's
Allowance; Employment Support Allowance; Universal Credit and Working Tax Credit
(both with household income under £16,010); Housing Benefit; Income Support;
Pension Credit or Council Tax Benefit.
If your course code starts with F or T, a concessionary fee is
available for persons unemployed and receiving the following benefits: Job
Seeker's Allowance; Employment Support Allowance and Universal Credit (both work
related only) enrolling on a full Level 2 aged 19-23 (meeting criteria requirements) or you earn less than £15,736p.a.
Other concessions are available for learners enrolling on courses where the code starts with F or T - please discuss with a Learning Adviser.
For a list of eligible benefits and evidence, please contact us
We regret we are unable to accept under 19s on any of our courses under
these terms and conditions, due to Skills Funding Agency funding restrictions.
You need to be 19 before 1 September 2018 to enrol. This means you will have
been born on or before 31 August 1999.
If you are under 19 years of age and would like to enquire about your
eligibility to enrol on an adult learning course, please contact us at the
address below.
Postal enrolment address
On Course South West, Hyde Park House, Mutley Plain Plymouth PL4 6LF
Telephone: 01752 660713 Email: info@oncoursesouthwest.co.uk
Important
Information
An enrolment (place on a course) is for the person who is identified on
the enrolment form, or whose personal details are given at the time the
enrolment is taken. The enrolment (place on a course) is not transferable to
another person.
The responsibility for payment of the FULL course fee (either full
fee or concessionary fee) remains your responsibility even if your status
changes.
Therefore, if you are paying for part of your course using our
payment plan system, you are still liable for any fees proven to be outstanding
against your payment plan agreement.
Explanation of Fees
- Full course
fee includes tuition, registration, certification and exam fee (if
applicable).
- Concessionary
fee is a reduction of the tuition fee (partial or full).
- Material Fees
are for materials used during your learning activity that you take away with
you, for example, hairdressing kits, art work, models and food etc.
If your course is advertised showing a material fee, you will be
expected to pay this when you enrol -please see your course information sheet
for details.
Payment of Fees
Places on courses cannot
be reserved without payment, proof of benefit or self-declaration form (if
applicable), or a letter from your employer confirming that they will pay the
total course fees.
There are a number of ways that you can pay for your
course:
Online - using a
debit or credit card.
By Cash
- in person only at Hyde Park House, Mutley Plain, Plymouth, PL4 6LF
with
your fully completed and signed enrolment form and proof of benefit or
self-declaration, if applicable.
By Cheque or Postal Order - either in person at Hyde Park House, Mutley
Plain, Plymouth, PL4 6LF or by post to the same address. If posting, please
ensure you complete and sign the enrolment form. If you are claiming a
concessionary course fee, please also attach a copy of your proof of benefit or
self-declaration form. Please make the cheque or postal order payable to On
Course South West.
By
Debit/Credit Card - either in person at Hyde Park House, Mutley Plain,
Plymouth, PL4 6LF, or by telephoning 01752 660713 and providing your card
details along with the full details of the course you want to enrol on
(including course code). We will need to speak to the cardholder when we process
the payment. You can only enrol by telephone if you are paying the FULL course
fee and have received an enrolment pack; we will complete the enrolment for you
whilst you are on the telephone.
By Payment Plan - while our courses
offer excellent value for money, we are aware that for some of our learners it
would be most helpful to be able to spread the payments. For that reason, and
for personal enrolments there is a payment banding system available to make
payment for individual courses easier.
-
Band 1 - individual courses
with a fee of less than £250.00, and
under 15 weeks duration, to be paid in full on enrolment.
-
Band 2 - individual courses
with a fee between £200.00 and £500.00, and
over 15 weeks duration, require
25% of the total course fee to be paid on enrolment. The remaining balance
to be paid in 3 equal instalments once your course has started.
-
Band 3 - individual courses
with a fee between £501.00 and £1,000 require 25% of the total course fee to
be paid on enrolment. The remaining balance to be paid in 8 equal
instalments once your course has started.
-
Band 4 - courses costing
over £1,000 require learners to contact the Finance Team to agree individual
payment plans unless paying in full. Call
01752 660713, or email
finance@oncoursesouthwest.co.uk
All agreed instalments will be managed by Direct Debit method and
will incur an additional administration fee of 1% or £5, whichever is greater.
Keeping up to date with payments to On Course South West is a necessary part of
your enrolment. Failure to do so may affect your credit score.
On Course South West may withhold any certificates if there is an
outstanding debt.
If your
employer is paying for your course - we require a letter from your employer
on their company headed paper, with your enrolment form, stating that they will
pay the total fee for the course. We will then arrange for an invoice to be
sent. The employer will not be eligible for any reduced fee (concession), or
have the option to pay using our payment plan system.
Information
regarding your attendance and achievement may be disclosed to your employer at
their request.
Please be aware that should you withdraw from a course
you or your employer will still be liable for the full cost of the course.
Non-payment of invoice/s may be passed to our solicitors if necessary. You
do need to be aware that non-payment of invoice may affect your financial credit
rating.
Refund of Fees
Refunds are not generally given.
However, fees may be refundable,
on application, in specific circumstances:
Before the course starts:
- A full refund
will be made when a course does not start and is cancelled by the Company.
The Company will not be liable for any claims or losses that you may suffer
from the cancellation of a course.
- Should you
change your mind and wish to withdraw before the course begins a full refund
WILL NOT be given. There will be a charge of
£30.00 for administration costs which will be deducted from the
fee you paid and a refund of the difference made to you.
- If the content
of the course is materially altered from that which you enrolled for or is
held at different dates or times to that advertised and in either case you
decide you do not wish to attend, a full refund will be given.
After the
course has started:
- Once a course
begins, should you wish to
transfer from one course to another, there will be a charge of
£30.00 for administration, plus
any additional course fees.
- Once a course
begins and your tutor recommends
that you transfer to another course and you decide to transfer, there will
be no administration charge, but
you will be required to pay any additional course fees. If you are unable to
attend the new course suggested by your tutor or decide not to transfer, you
will be withdrawn from the course and a full refund will be given to you. If
you attend the new course and then change your mind no refund will be given.
- A full refund
of the exam/accreditation fee and a pro rata refund of the tuition and
material fee when a course has started but is subsequently closed by On
Course South West. The company will not be liable for any claims or losses
that you may suffer from the early termination of a course.
Please note:
-
Fees will only be refunded to the person who paid.
-
Refunds will be processed by cheque for fees originally paid by cash
or cheque.
-
Refunds will be processed to the card originally used to pay for
fees, unless this card will have expired.
-
No refund can be processed until payment has been received and
cleared. This can result in a 10
-14-day delay for fees paid by cheque due to the clearing process.
What You Can Expect from On Course South West CIC
As a learner with On Course South West, you can expect:
- Access to a
broad and balanced range of activities to appeal to as wide a section of the
community as possible
- A friendly and
prompt response to all enquiries informed by well-presented and accurate
course information
- An induction
process which makes clear what is expected of you as well as what the
company will provide
- A balanced
range of teaching and learning strategies which will suit your aims and
experience and which are appropriate to the course content
- Consistency,
regularity and punctuality by all staff
- Regular
feedback and assessment on your progress
- The
opportunity for you to evaluate your course
- Qualified and
experienced staff who are supported by staff development
- Fast,
efficient and courteous processing of financial matters that affect you
- A learning
environment free from discrimination
- Expert help
and impartial advice from impartial Learning Advisers before, throughout and
on completion of your course whether this relates to further study or
employment
- Access to a
formal complaints procedure
- Notification
of cancellation of courses with reasonable attempts to provide you with a
suitable alternative
- A letter sent
to your last known address inviting you to collect your accreditation
certificate. Please note: replacement certificate requests to the awarding
body will involve a fee which is your responsibility.
- Text or email
updates on a variety of information, e.g. bad weather closures, and other
course related information, sent to the last contact details provided for
our records. We will not pass your email address on to external third
parties.
- The majority
of courses are funded by the Education and Skills Funding Agency (ESFA) and
therefore they may contact you.
What On Course South West CIC Expects from You
- Commitment to
your course and individual learning goals
- Regular and
punctual attendance
- A notification
of non-attendance. If we are unable to contact you regarding your absence,
after 4 weeks you will be withdrawn from the course. You will still be
liable for outstanding course fees.
- Please note:
The ESFA will not co-fund your enrolment on a qualification more than once.
If you wish to enrol on that qualification again, you can but you will need
to pay the full non-funded cost (full cost recovery). Details upon
application.
- Assessments.
To keep in contact with your Assessor and make yourself available for work
based assessment visits. If you cancel or fail to attend two consecutive
planned work based assessment visits or do not respond to two requests from
your Assessor to make contact, your details will be passed to the Curriculum
Manager. You will then be requested to make contact within a set period of
time or you will be withdrawn from the course.
- To behave in a
way which does not offend others, is not discriminatory in terms of age,
disability, gender or gender identity, ethnic or national origin, faith and
belief or absence of faith, sexual orientation, marital status, pregnancy or
other characteristics and shows care, consideration and respect to all staff
and fellow learners. Further guidance can be found in a range of Company
policies
- To behave in a
way which does not cause injury or damage to staff or learners of the
Company, the property of the Company or the reputation of the Company
- To arrive for
class ready to learn. We have the right to ask you to leave a class should
your behaviour be detrimental to the group's
learning. Examples could include arriving under the influence of alcohol or
drugs, behaving in an aggressive manner, arriving in an emotional or
distressed state
- Repeated or
serious instances of the above could result in you being withdrawn from your
course without a refund and still liable to pay any outstanding fees,
further guidance can be found in the Companies policies
- To submit your
own original work for all assessments following specific guidelines
according to individual courses
- To complete
regularly with your tutor an Individual Learning Plan
- To comply with
special requirements that may be laid down for a course, through for
example, accrediting bodies; professional bodies; the law that may require
health/medical/criminal checks
- Complete all
necessary paperwork in line with the funding body requirements.
- Inform the
quality of our service by completing forms and paying of fees promptly.
- Please note:
your accreditation/ exam results/certificates will be withheld if your
course fees are not paid in full.
- Notification
by you of any changes in your contact details, including your address,
landline, mobile telephone numbers and email address
- To comply with
all current and future rules and regulations reasonably laid down by the
Company and notified to the learner
- To act at all
times within the law.
Limitation of Liability
- The Company
will always try to ensure the accuracy of the information that it provides
to the learner with regards to the courses it delivers. However, it may be
necessary for changes to be made, for example, to the content of the course,
the way the course is delivered or where or when it is delivered which may
differ from the information provided through advertisements or literature.
- The Company
will always try to provide the same tutor for the duration of the course.
However, due to unforeseen circumstances it may be necessary to change the
tutor during the course.
- Where the
Company makes a refund, for example if a course is closed, then only the
fees paid by the learner will be refunded (refunds for books, materials
etc., cannot be made). Please see the Refunds of Fees
section of this document.
- The Company
will not pay for the loss, damage or theft of property belonging to a
learner. Any property of the learner that is taken onto the premises where
the course is being delivered is entirely the responsibility of the learner.
- The learner
will take all due care to ensure their health and safety. The Company is not
responsible for personal injury or death of the learner unless caused by the
negligence of the Company or its employees or agents.
The Learning Records Service
The information you supply is used by the Learning Records Service (LRS). The LRS issues Unique Learner Numbers (ULN) and creates Personal Learning records across England, Wales and Northern Ireland, and is operated by the Education and Skills Funding Agency, an executive agency of the Department for Education (DfE).For more information about how your information is processed, and to access your Personal Learning Record, please refer to: https://www.gov.uk/government/publications/lrs-privacy-notices
ESFA Privacy Notice
As part of your enrolment process, as a Training provider we are obligated to ensure all learners have seen this privacy notice:
How We Use Your Personal Information
This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA. Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.
Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.
The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.
Further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit:
https://www.gov.uk/government/publications/esfa-privacy-notice
Definitions
Course - means the course(s),
programme(s) that the learner has identified on the enrolment form that they
wish to study.
Fees - include tuition and where relevant,
examination, registration and materials fees. Exam, registration and material
fees are non-refundable in most circumstances (see Refund of Fees).
Learner - means the person whose application for enrolment has been accepted
by the Company.
The Company - refers to all of the providers that
are supported via a subcontract of Plymouth City Council or On Course South
West. This includes:
YMCA Plymouth
The Mount Batten Centre
The
Shekinah Mission
Lynher Training
North Prospect Community Learning Ltd
Open Doors International Language School