ON COURSE SOUTH WEST PCC (10005126)

ENROLMENT TERMS AND CONDITIONS KEY FACTS 2019-2020

To be read in conjunction with the Course Information Sheet prior to enrolment. Full Enrolment Terms and Conditions are available either on our website or by request.

We regret we are unable to accept under 19s on any of our courses under these Terms and Conditions, due to Education and Skills Funding Agency funding restrictions. You need to be 19 before 1 September 2019 to enrol. This means you will have been born on or before 31 August 2000.

Your fee paying status (full course fee or concessionary fee) on the first day of the course remains with you for the duration of that course even if your financial status changes. Therefore, if you are paying for part of your course using our payment plan system, you are still liable for any fees proven to be outstanding against your payment plan.

An enrolment (place on a course) is not transferable to another person.

Payment of Fees

Places on courses cannot be reserved without payment, proof of benefit or self-declaration form (if applicable), or a letter from your employer confirming that they will pay the total course fees.

Online - using a debit or credit card.

By Cash– in person only at Hyde Park House, Mutley Plain, Plymouth, PL4 6LF with your fully completed and signed enrolment form and proof of benefit or self-declaration, if applicable.

By Cheque or Postal Order– either in person at Hyde Park House, Mutley Plain, Plymouth, PL4 6LF

or by post to the same address. If you are claiming a concessionary course fee, please also attach a copy of your proof of benefit or self-declaration form.
Please make the cheque or postal order payable to Plymouth City Council.

By Debit/Credit Card– either in person at Hyde Park House, Mutley Plain, Plymouth, PL4 6LF, or by telephoning 01752 660713, having previously received an enrolment pack. We will complete the enrolment form for you whilst on the telephone. We will need to speak to the cardholder when we process the payment. If you are claiming a concessionary course fee, you can only enrol by telephone if a copy of your proof of benefit has been seen beforehand.

By Payment Plan– while our courses offer excellent value for money, we are aware that for some of our learners it would be helpful to be able to spread the payments. For that reason, and for personal enrolments there is a payment banding system available to make payment for individual courses easier.

Band 1

Individual courses with a fee of less than £250, and under 15 weeks duration, to be paid in full on enrolment.

Band 2

Individual courses with a fee between £200.00 and £500.00, and over 15 weeks duration, require 25% of the total course fee to be paid on enrolment. The remaining balance to be paid in 3 equal instalments once your course has started.

Band 3

Individual courses with a fee between £501.00 and £1,000 require 25% of the total course fee to be paid on enrolment. The remaining balance to be paid in 8 equal instalments once your course has started.

Band 4

Courses costing over £1,000 require learners to contact the Finance Team to agree individual payment plans unless paying in full. Call 01752 660713 or email finance@oncoursesouthwest.co.uk

All agreed instalments will be managed by Direct Debit method and will incur an additional administration fee of 1% or £5 whichever is greater. Keeping up to date with payments to On Course South West is a necessary part of your enrolment. Failure to do so may affect your credit score.

On Course South West may withhold any certificates if there is an outstanding debt.

If your employer is paying for your course - we require a letter from your employer on their company headed paper, with your enrolment form stating that they will pay the total fee for the course. We will arrange for an invoice to be sent. The employer will not be eligible for any concessionary fees or have the option to pay by instalment.

Please be aware that should you withdraw from a course, you or your employer will be still liable for the full cost of the course.

Reduced and Concessionary Fees

If your course code starts with an A, a reduced fee is available for persons receiving Job Seeker’s Allowance, Employment Support Allowance, Universal Credit and Working Tax Credit (both with household income under £16,010), Housing Benefit, Income Support, Pension Credit or Council Tax Benefit.

If your course code starts with F, a reduced fee is available for persons unemployed and receiving Job Seeker’s Allowance, Employment Support Allowance, Universal Credit, (both work-related only), enrolling on a full Level 2 aged 19-23 (meeting criteria requirements) or you earn less than £16,009.50p.a.

Other concessions are available for learners enrolling on courses where the code starts with F – please discuss with a Learning Adviser.

Concessionary fees do not apply if your chosen course has a code that starts with D.

To pay a reduced/concessionary course fee you will need to provide evidence that you are entitled to it.

Evidence provided must confirm receipt of benefit at the time of enrolment or start of the course. It must indicate the recipient’s name, the type of benefit claimed and the period the benefit claim covers (dependants not automatically eligible for full fee concession). Without evidence you will need to pay the full cost.

Some courses do not have reductions/concessions.

Refunds

Refunds are not generally given. However, when a course does not start and is cancelled by On Course south West a full refund will be granted.

There are specific circumstances where partial or full refunds can be made. See our Full Terms and Conditions 2019-20 for details. When issued, these refunds are subject to an administration charge.

Please note: fees will only be refunded to the person who paid. Fees will be refunded by cheque if you pay by cash or cheque.

Material costs

For some courses you may need to buy books and/or other materials. This should be shown on the course information sheet. Please do not buy any materials before the course begins as refunds will not be given if it does not run.

Privacy Notice

Adult Learning Service (On Course South West)

The Council is collecting your personal information to exercise its functions and to meet its statutory responsibilities for compliance with the funding provided by the Department for Education (DfE) and the Education and Skills Funding Agency (ESFA). We will create and maintain a unique learner record during your education provision. Your information may be used for education, training and well-being related purposes, including for research. The council (or agents acting on their behalf) may contact you in order to carry out research and evaluation to inform the effectiveness of the services we provide.

Your information will be securely destroyed after it is no longer required for these purposes.

Information Sharing

To ensure that the council provides you with an efficient and effective service we will sometimes need to share your information between teams within the council as well as with our partner organisations that support the delivery of the service you may receive. In this case, the information collected will be shared with:

We will only ever share the minimum amount of your information required to satisfy our partners, provided they have sufficient measures in place to protect your information. We will never share your information for marketing purposes.

Retention Periods

We will only keep your information for the statutory audit periods set out by the ESFA or regulatory bodies.

The information you supply is used by the Learning Records Service (LRS). The LRS issues Unique Learner Numbers (ULN) and creates Personal Learning records across England, Wales and Northern Ireland, and is operated by the Education and Skills Funding Agency, an executive agency of the Department for Education (DfE). For more information about how your information is processed, and to access your Personal Learning Record, please refer to:
https://www.gov.uk/government/publications/lrs-privacy-notices

Address: On Course South West, Hyde Park House, Mutley Plain, Plymouth, PL4 6LF

Telephone: 01752 660713 Email: info@oncoursesouthwest.co.uk

Website: https://www.oncoursesouthwest.co.uk

ESFA Privacy Notice

How We Use Your Personal Information

This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations.

For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA. Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.

Your information may be used for education, training, employment and well-being related purposes, including for research. The DfE and the English European Social Fund (ESF) Managing Authority (or agents acting on their behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.

Your information may also be shared with other third parties for the above purposes, but only where the law allows it and the sharing is in compliance with data protection legislation.

Further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit:
https://www.gov.uk/government/publications/esfa-privacy-notice